Upper James Toyota | BDC Representative | Opened on 08/19/2026 | Pay rate: $46000-52000 per year

Here we grow again. Parkway Motors Auto Group is seeking a reliable, customer-focused BDC Representatives to join our Automotive Call Centre team—based at our Upper James Toyota location.

Are you looking to grow your career with an organization that genuinely values its people, listens to feedback, and invests in development? This is an opportunity to build a long-term career with a family-owned organization that actively invests in its people through internal growth opportunities across four dealerships, performance-based rewards, comprehensive benefits, and a workplace culture shaped by employee feedback.

A stable, professional workplace with supportive leadership

Clear growth paths and internal advancement opportunities

Competitive compensation with salary + bonus, $46,000 - $52,000 per year

Benefits that support your health, wellbeing, and work-life balance, including Health, Dental, Life, LTD and Employee Assistance Program

A role where reliability, collaboration, and quality work are genuinely valued

Wellness initiatives and team events

…then this could be the right fit for you andIf so, we’d love to hear from you.

About Us
Parkway Motors Auto Group is a family-owned group of four dealerships, proudly serving our communities for over 45 years. We believe a strong, respectful, and collaborative workplace culture is the foundation of long-term success—for our customers and our team members alike.

The Role
As a BDC (Business Development Centre) Representative, you play a critical role in supporting our Service Departments across multiple dealerships. You are often the first point of contact for our guests,



helping to schedule service appointments, answer questions, document concerns accurately, and ensure every interaction reflects the high level of care our dealerships are known for.

Promptly respond to and follow up on customer inquiries via phone and online channels

Accurately document customer concerns, requests, and service needs

Create service appointments based on guest availability, location preference, and vehicle requirements

Manage incoming and outgoing calls professionally, confidently, and with a genuinely sincere tone

Provide knowledgeable, efficient service while managing call volumes effectively

Soft-sell services in a customer-focused, non-pressure environment

Maintain and update customer information to support repeat business

Key Qualifications

Able to multitask and thrive in a fast-paced environment

Automotive industry experience is a definite plus.

Strong commitment to customer follow-up

A desire to learn, practice and deliver a remarkable guest experience

Clear and concise verbal communication skills

Computer skills, experience with X-time and/or PBS is preferred.

Ability to work well in a team atmosphere

Must have positive, energetic personality and possess a strong work ethic

Terrific written communication skills with excellence in spelling and grammar

Goal-oriented and self-motivated

Education & Experience

High School Diploma or equivalent

Automotive industry experience is a definite plus.

Call Centre experience preferred.

Upper James Toyota is an equal opportunity employer and strives to ensure that its hiring process meets all AODA requirements. As such, we will provide reasonable accommodation for any applicant, as requested during the hiring process.

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📌 BDC Representative, Upper James Toyota (Ontario)
🏢 Formulafordlincoln
📍 Ontario