Join Eastlink as a Business Analyst in Dartmouth, NS, focusing on customer care metrics and operational improvements. Your analysis will directly impact service quality and efficiency.

The Business Analyst position at Eastlink emphasizes the evaluation of performance metrics in the Accounts Receivable and Customer Care departments. You will collaborate with management to reduce bad debt risk, while utilizing your analytical expertise to implement data-driven improvements. A keen eye for detail and advanced Excel skills are required to chart trends and drive measurable outcomes.

Key Responsibilities:
• Measure key performance and productivity metrics
• Analyze operational trends against performance benchmarks
• Improve resource scheduling efficiency




• Support development of efficiency-improving programs
• Monitor and report on sales performance metrics

Requirements:
• Minimum 3 years' experience in finance or customer service
• Proficient in advanced Excel techniques
• Relevant degree in business, finance, or accounting preferred
• Robust analytical skills with attention to detail
• Self-motivated with a results-driven mindset

Utilize your skills to make a tangible impact on Eastlink’s operational success.
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📌 Eastlink Business Analyst Role (Nova Scotia)
🏢 Eastlink
📍 Nova Scotia