Drive customer satisfaction as a Customer Support Representative with Eastlink in Halifax, NS. Provide essential technical assistance while ensuring a top-tier experience for business clients.

In this full time role, you’ll collaborate with internal teams to solve issues while managing customer requests for Eastlink’s business services. Using problem-solving and relationship-building skills, you will address inquiries and service changes effectively. Your proactive approach to troubleshooting and customer support will make a significant impact on business operations.

Key Responsibilities:
• Respond to inquiries about services and billing
• Troubleshoot telephone and Wi-Fi service issues
• Process installs, changes,



and disconnects for services
• Coordinate technician visits for onsite support
• Maintain customer accounts and records

Requirements:
• Grade 12 diploma or equivalent
• Experience in customer service or telecommunications
• Skills in providing technical support and troubleshooting
• Proficiency in Microsoft Office applications
• Ability to manage multiple requests simultaneously

Utilize your customer service expertise and technical skills to ensure client success at Eastlink.
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📌 Customer Support Representative at Eastlink (Nova Scotia)
🏢 Eastlink
📍 Nova Scotia