Become a trusted partner with Dermalogica as a Bilingual Customer Service Advisor. This hybrid position allows you to leverage your English and French skills while supporting customer needs effectively.

In this role, you’ll engage directly with consumers and skin centers, ensuring outstanding service at every interaction. You will manage communication, process orders, and creatively resolve issues to enhance customer satisfaction. Close collaboration with different departments is essential for success and innovation in your approach to service.

Key Responsibilities:
• Handle order processing across various communication channels
• Provide information on products and ongoing promotions
• Resolve issues by clarifying customer concerns
• Prepare analytical reports on customer interactions
• Support lead management and document processing

Requirements:
• Bilingual in English and French
• Minimum 1 year customer service experience preferred
• Excellent verbal and written communication skills
• Ability to prioritize and multi-task effectively
• Experience with CRM systems is an asset

Be part of Dermalogica’s commitment to quality service and customer care.
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📌 Customer Service Advisor - Bilingual Role (Ontario)
🏢 Dermalogica Canada
📍 Ontario