Join Moneris as a bilingual technical customer support representative, where you'll provide essential assistance to key merchant clients. Your language skills will enhance customer satisfaction and retention.

This role in the technical Customer Experience team involves troubleshooting POS systems and delivering exceptional service to enrich merchants' experiences. Working closely with teammates, your proficiency in Cantonese and Mandarin, alongside English, will enable effective communication and support.

Key Responsibilities:
• Assist merchants with technical support over the phone
• Resolve issues efficiently during inbound calls
• Promote additional Moneris services through upselling
• Record customer interactions for compliance
• Strive to meet performance targets consistently

Requirements:
• At least 1 year of relevant customer service experience
• Solid fluency in English, Cantonese, and Mandarin
• Experience with software and hardware systems
• Detail-oriented with excellent multitasking skills
• Availability for rotating shifts, including weekends

Bring your bilingual communication skills to elevate support at Moneris.
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📌 Moneris Bilingual Technical Customer Support (Ontario)
🏢 Moneris Solutions
📍 Ontario