Join Foresters Financial as a Client Support Specialist, focusing on resolving Member inquiries within a hybrid work model. This role emphasizes exceptional communication and problem-solving skills to enhance customer relationships.

In this pivotal role, you'll be the first point of contact for Member and Producer inquiries regarding Membership and products in the U.S. and Canada. You'll provide support through phone interactions, ensuring quick resolutions and high customer satisfaction. The position also involves coaching new hires and conducting quality reviews, making your contributions essential to team success.

Key Responsibilities:
• Manage membership inquiries and product questions via phone
• Process inquiries from initial contact to resolution
• Provide floor support and coaching for current hires




• Conduct quality reviews to enhance service standards
• Resolve customer complaints effectively, ensuring satisfaction

Requirements:
• Completion of post-secondary education required
• Proven ability to handle escalated customer issues
• Above-average performance metrics in service standards
• Excellent communication skills, both verbal and written
• Flexible to work rotating shifts including holidays

Utilize your strong communication abilities and problem-solving skills to enhance the customer experience at Foresters Financial.
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📌 Client Support Specialist at Foresters Financial (Ontario)
🏢 Foresters Financial Services
📍 Ontario