Join iFinance Canada as a Bilingual Collection and Customer Service Agent. This role combines effective case management and customer support in an office environment with flexible options.

As a vital team member at iFinance Canada, you will manage delinquent accounts, coordinate asset seizures, and facilitate outstanding customer service. Your bilingual skills in English and French will be crucial for handling inquiries and educating clients about payment arrangements. Engage with customers to negotiate solutions while maintaining high service quality.

Key Responsibilities:
• Conduct courteous collection calls to follow up on past due accounts
• Review accounts regularly to minimize delinquency and repossessions




• Negotiate viable payment solutions with customers
• Maintain accurate customer information in the collection system
• Skip trace accounts when necessary to reach customers

Requirements:
• Proven experience as a collection agent
• Bilingual in French and English, both spoken and written
• Solid negotiation and communication skills
• Proficient with MS Office and databases
• Excellent attention to detail and work ethic

Apply your skills in a supportive environment focused on growth at iFinance Canada.
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📌 Bilingual Customer Service and Collections Agent (Ontario)
🏢 Jobless
📍 Ontario