DEPT/PROGRAM
Emergency & Security Services

JOB CLASS
Operational Support Worker

EMPLOYMENT TYPE
Full Time Permanent

RATE OF PAY
$27.95-$31.58 per hour

WORK SCHEDULE
75 hours bi-weekly

EMPLOYEE GROUP
OPSEU

VACANCYTYPE
EXISTING Vacancy

Open

POSTING DATE
August 12, 2026

HYBRID ELIGIBLE
No

NUMBER
1

Waypoint Centre for Mental Health Care is a 321-bed academic and teaching hospital that provides specialized mental health, addiction and geriatric care.Located on the shores of Georgian Bay, we serve some of the most complex and disadvantaged individuals in Ontario and are the sole provider of high-secureforensic mental health services in the province.

The Manager of Emergency and Security Services is currently seeking a full-time Unit Operational Support Worker. The purpose of this dynamic position is t o reduce confinement and enhance the quality of life for our patient population. This position serves as the crucial link between the patients, the clinical team, and the security/emergency services departments, with the primary goal of contributing to a more therapeutic and inclusive environment.

Assist with the coordination and facilitation of activities, and strategies to reduce patient confinement on the unit and on the program.

Escort patients outside the unit or building for walks, courtyard time, and other supervised activities to promote integration and reduce isolation.

Facilitate the logistics of on-unit activities such as: hairdressing, groups, courtyard, dining room.

Provide direction, oversight, training, and awareness related to security and emergency policies and procedures to staff and patients.

Serve as the communication liaison between the program unit and the emergency and security services department.

Support and facilitate unit-wide or building-wide mock code exercises to ensure readiness and compliance.

Support all emergency code situations including planned interventions, as applicable.

Assist with patient admissions, discharges, and leave of absence processes to ensure readiness and compliance.





Provide on-unit auditing of key cores, environmental integrity and other safety equipment.

Provide relief coverage for the Forensic Security Office in extenuating circumstances

REQUIREMENTS/QUALIFICATIONS:

Province of Ontario Security License/ Valid G Class Ontario Driver’s License - Required

Completion of Incident Management Systems 100 (Emergency Management Ontario) – Required

College Level Security or Law Enforcement Diploma - Preferred

Completion of the IAHSS Basic Training preferred and/or Mandatory completion after hire

2 years of recent Hospital Security Experience - preferred

Additional specialized security training and certification in healthcare/mental health care setting preferred

Demonstrated knowledge of safety and security principles and practices interpersonal, analytical, customer service and organizational skills

Models and promotes core ethical practice, Waypoint Values, and reflects an optimistic and positive attitude

In-depth understanding of security policies, procedures, emergency response protocols and standard operating procedures in a psychiatric hospital setting.

Familiarity with emergency code responses and the ability to facilitate mock code exercises.

Knowledge of provincial and regional regulations and legislative requirements related to security training in healthcare facilities.

Awareness of campus, regional and high secure provincial forensic protocols and specialized security measures.

Familiarity with electronic record keeping systems, OHSA standards and the IRS internal responsibility system.

Comprehensive knowledge of relevant safety and security protocols and standards.





Demonstrated skills in crisis intervention, de-escalation, and conflict resolution.

Demonstrate a strong understanding of relational security concepts, and how to translate that information into appropriate responses.

Excellent problem-solving and critical thinking, verbal and written communication skills

Adaptability and flexibility to work in a agile and unpredictable environment

Compassionate and patient-centered approach to working with vulnerable populations

Commitment to maintaining confidentiality and professional boundaries

Strong organizational skills, including the ability to prioritize tasks, manage time effectively, and maintain accurate records.

Able to respond to emergencies and planned interventions

Proficient in working collaboratively within a multidisciplinary team.

Ability to coordinate with the security teams, stakeholders, and external agencies regarding activities.

Able to facilitate and or support mock code exercises.

Support on unit training, regarding security policies, procedures and emergency responses, ensuring consistency across all programs.

Stay updated on the latest developments in security processes and recommend improvements.

Demonstrate a high level of emotional intelligence to navigate sensitive situations and maintain professionalism.

Understanding and appreciation of cultural diversity, equity and inclusivity.

Models and promotes core ethical practice, Waypoint Values, and reflects an optimistic and positive attitude

Preference for proficiency in French/English language

WHAT WE OFFER:

A comprehensive and generous benefit plan including dental coverage, paid vacation and holidays, sick days and extended health benefits

Participation in the Health Care of Ontario Pension Plan (HOOPP)

Relocation support program for eligible staff

Participation in the employee referral program

Professional development and mentorship opportunities

Access to Waypoint’s Employee & Family Assistance Program (EFAP)

#J-18808-Ljbffr

📌 Unit Operational Support Worker (FT) (Ontario)
🏢 Waypoint Centre for Mental Health Care
📍 Ontario