About the job Customer Service Representative Job Responsibilities include:
Effectively manage large amounts of Tickets & Calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods / tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
General administrative support
Requirements / Experience:
1 year of proven customer support experience
Shipping, eCommerce business experience preferred
Experience of working on Zendesk will definitely be an asset
Solid phone contact handling skills and active listening
Customer orientation and ability to adapt / respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

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📌 Customer Service Representative (Alberta)
🏢 Arsenault
📍 Alberta