Become a Bilingual Collections Representative at goeasy and help Canadians manage their financial responsibilities. This role focuses on customer interaction, collections, and operational support in a fast-paced workplace.
At goeasy, you’ll find yourself in a vibrant contact center recognized for its inclusive culture and employee satisfaction. Your bilingual capabilities in English and French will drive successful negotiations with customers regarding overdue accounts. Ideal candidates have prior experience in a customer service or collections setting.
Key Responsibilities:
• Make outbound calls to collect on overdue accounts
• Offer solutions and negotiate repayment plans
• Manage collections activities on delinquent accounts
• Conduct trace work using available online tools
• Document all collection processes accurately
Requirements:
• Fully Bilingual in English and French
• 1-2 years of experience in customer service or collections
• Familiarity with automated dialing systems is a plus
• Strong administrative skills and multi-tasking ability
• Eligibility to work in Canada without sponsorship
Utilize your communication strengths to excel as part of the goeasy team!
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