Become a Service Desk Analyst at JDI IT, the front line in tech support for internal users. This full time role focuses on troubleshooting, incident reporting, and enhancing user experience through strong communication.

You will be the primary point of contact for all IT inquiries, providing support via phone, chat, and ticket systems. This position thrives on delivering outstanding customer service while resolving issues that users face. You will collaborate closely with teams and ensure high-quality service in line with ITIL best practices.

Key Responsibilities: • Serve as the first point of contact for IT issues • Handle incident reporting efficiently via various channels • Troubleshoot hardware and software issues effectively • Guide users through IT processes and solutions • Document all activities for ticket management

Requirements: • Degree or diploma in IT disciplines • Experience with Windows 10/11 and Office 365 • Familiarity with end-user devices and Active Directory • Strong communication and troubleshooting skills • Ability to manage tasks in a high-volume environment

Leverage your IT skills while contributing to a team that prioritizes customer satisfaction at JDI IT. #J-18808-Ljbffr

📌 Service Desk Analyst at JDI IT (Winnipeg)
🏢 J.D. Irving
📍 Winnipeg