Drive customer satisfaction in the automotive sector by becoming a Service Appointment Coordinator. Manage service calls, promote maintenance, and ensure a smooth appointment process.
As the first point of contact for service inquiries, you will provide outstanding customer service by handling calls and emails efficiently. Your role includes educating customers on maintenance while accurately inputting their data into the system for seamless service delivery.
Key Responsibilities:
• Answer all incoming calls and emails for appointments
• Advise on maintenance schedules and services required
• Handle customer queries and concerns with professionalism
• Maintain customer and vehicle data in the system
• Conduct outbound calls to schedule and remind customers
Requirements:
• High school diploma or equivalent education level
• Experience in customer service, reception, or admin roles
• Proficient computer skills and CRM familiarity
• Clear and effective communication, both written and spoken
• Solid organizational skills to manage a busy workspace
Be a central figure in enhancing customer interactions through effective appointment scheduling and service management.
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📌 Service Appointment Coordinator Role (Sundridge)
🏢 Employment North
📍 Sundridge