Explore a customer-focused role with Serco Canada Inc. as a Customer Service Representative at Ontario DriveTest Centres. Engage directly with applicants to facilitate their journey in obtaining an Ontario driver’s license while providing top-notch service.
As a part of this role, you will evaluate applicants' documents for validity, assist with driver examination queries, and ensure that application processes are fair and productive. Your customer service expertise will contribute to maintaining high satisfaction levels.
Key Responsibilities:
• Deliver outstanding service related to Driver Examination Services
• Assess identity documents and eligibility for various licenses
• Handle scheduling and dispatching of road tests
• Conduct vision screenings and administer tests
• Investigate driver record issues and correct them
Requirements:
• Successful completion of the Customer Service Agent training
• Minimum of a high school diploma or GED
• Fluent in both English and French
• Valid Ontario Class G driver’s license required
• At least 2 years in customer service roles
Boost your customer service career with Serco Canada and support drivers across Ontario.
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