Drive meaningful change as an Embedded Technical Account Manager at Axon, focusing on customer engagement and technical guidance in a hybrid work environment located in Grande Prairie.
This pivotal role puts you at the helm of customer interactions, fostering relationships and providing essential technical knowledge to ensure successful adoption of Axon Technologies. With an emphasis on customer advocacy, you will collaborate closely with internal teams to shape product offerings and fulfill client needs effectively. Your impact will resonate through excellent support and impactful workflows tailored for Axon's mission to ensure safety and transparency.
Key Responsibilities:
• Maintain primary communication and support for key customer agencies
• Develop expertise in Axon Records and associated tools
• Customize solutions to meet operational needs of customers
• Provide training and manage acceptance testing
• Analyze support tickets and assist with technical issues
Requirements:
• Bachelor's degree in Computer Science or a similar field
• 4+ years in technical account management experience
• Robust background in software solutions and troubleshooting
• Excellent customer relationship management skills
• Willingness to travel and provide onsite support as needed
Utilize your technical acumen to advocate for customers and enhance their experience with Axon solutions.
#J-18808-Ljbffr