Drive operational success and team performance at TP as an Operations Manager. This role focuses on delivering excellence in customer operations with a strategic mindset.
As an Operations Manager at TP, you will be accountable for enhancing client satisfaction and ensuring the operational team's success. Your responsibilities include maintaining service level agreements and managing costs while fostering employee engagement and continuous improvement. Collaborating with various stakeholders, you’ll lead efforts to meet business goals and build a strong operational framework.
Key Responsibilities:
• Ensure team performance meets client satisfaction goals
• Design rigorous operational strategies and plans




• Monitor SLAs and performance standards
• Coach team leaders for growth and success
• Control operational costs while achieving revenue goals
Requirements:
• Deep understanding of customer service models
• Robust stakeholder management skills
• Excellent communication and presentation abilities
• Capability to analyze and resolve performance gaps
• Proven coaching and employee development skills
Contribute to TP’s commitment to excellence in customer operations and team leadership.
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📌 TP Operations Manager Role (Toronto)
🏢 Socket.dev
📍 Toronto