Join DHL Express in Brampton, Ontario, as a Key Accounts Specialist, focusing on delivering the highest level of service to major clients. You will manage inquiries and ensure excellent communication with customers across various platforms.
This position plays a crucial role in proactively engaging with key accounts, collaborating with the sales and operations teams for service fulfillment. Your responsibilities include providing tailored support, resolving customer issues, and enhancing overall service delivery. You will also assist in onboarding new customer service staff to boost operational efficiency.
Key Responsibilities:
• Serve as a primary liaison for key account clients
• Provide timely alerts about service delays
• Conduct client visits with sales team members




• Collaborate with operations to maintain service commitments
• Effectively resolve inquiries through inter-departmental coordination
Requirements:
• Degree/Diploma in Business or a related field
• 1 year of customer service experience preferred
• Solid communication and customer interaction skills
• Software proficiency in Excel and DHL systems
• Excellent organizational and analytical skills
Be a vital part of DHL Express's mission to exceed key customer expectations while ensuring top-quality service.
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📌 DHL Express Key Accounts Specialist (Brampton)
🏢 DHL Express
📍 Brampton