Become a Customer Service Specialist with OEC Group in Vancouver. Focus on delivering exceptional logistics solutions and maintaining robust client relationships in a fast-paced environment.
In this customer-facing role, you will act as the main point of contact for queries, ensure effective issue resolution, and contribute to account management and service delivery. We're seeking a detail-oriented and proactive individual with a passion for logistics and customer success.
Key Responsibilities:
• Respond to customer logistics inquiries and concerns
• Conduct regular outreach to maintain customer relationships
• Verify compliance of shipment bookings with quotes
• Assist in documentation management and customs processes
• Prepare and maintain detailed customer performance reports
Requirements:
• 3+ years of experience in freight forwarding customer care
• Strong customer relationship management skills
• Proficient in Microsoft Excel and CRM software
• Basic knowledge of customs regulations is a plus
• Excellent organizational and communication skills
Utilize your customer care expertise to drive satisfaction at OEC Group in Vancouver.
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📌 Customer Service Specialist at OEC Group (Vancouver)
🏢 OEC Group (Canada)
📍 Vancouver