Join RONA as the Manager of Retail Pro Program Development and lead innovative strategies for operational success in a hybrid setting. Champion customer-centric initiatives today.

This managerial position is pivotal in defining and implementing programs that enhance the Pro In-Store business at RONA. You will collaborate across various teams while driving change management practices and leveraging customer management platforms for streamlined operations. The role requires regular attendance in Boucherville, with a hybrid structure allowing work from home flexibility.

Key Responsibilities:



• Direct the evolution of Pro In-Store business programs • Establish KPIs for ongoing program improvements • Design business processes and operational governance • Oversee CRM platform rollouts for customer engagement • Lead change management and training initiatives

Requirements: • Minimum 3 to 5 years of management experience • Strong CRM knowledge, with Salesforce as an asset • Bilingual in French and English is necessary • Familiarity with retail and customer management principles • Proven track record of effective project management skills

Drive strategic enhancements within RONA's Pro In-Store operations now. #J-18808-Ljbffr

📌 Manager for Retail Pro Program Development (Winnipeg)
🏢 Rona
📍 Winnipeg