Enhance customer experiences at CS-1 Transportation in Burlington, Ontario as a Customer Experience Representative. Leverage effective communication skills to manage logistics and customs inquiries.
CS-1 Transportation is looking for a Customer Experience Representative adept at managing customer relationships and logistics operations. You will oversee all aspects of shipment communication, tackling high volumes of inquiries daily. Your role will involve not just customer service, but also managing customs documents and facilitating timely deliveries.
Key Responsibilities:
• Update customers on freight status and shipment progress • Handle both inbound and outbound communications effectively • Engage with multiple carriers for cost negotiations • Facilitate documentation processing with customs brokers • Oversee data entry/update in TransPlus
Requirements: • At least 1 year of experience in the 3PL sector preferred • Familiarity with customs documentation preferred • Proficient in understanding Canadian geography • Robust English communication skills, both verbal and written • Reliable transport to the Burlington office
Utilize your logistics knowledge and customer service ability to excel with CS-1 Transportation. #J-18808-Ljbffr