Drive customer success as a Field Service Expert at Ricoh in Victoria. Specialize in servicing complex office equipment, focusing on delivering high-quality repairs and client relations.
This position involves a variety of responsibilities, from diagnostics to customer interaction, ensuring that Multi-Function Printers are operational and meet client needs. Your attention to detail and technical skills will play a critical role in managing territory efficiently while ensuring outstanding service performance. The focus on continuous skill development will support your growth in this role.
Key Responsibilities:
• Perform thorough diagnostics and repair services
• Maintain effective communication with clients




• Achieve productivity levels based on assigned tasks
• Complete technical training on recent equipment
• Manage parts inventory with accuracy
Requirements:
• Technical specialization education required
• Strong understanding of electro-mechanical systems
• Exceptional customer service skills expected
• Ability to lift equipment weighing up to 50 pounds
• Valid driver's license needed for extensive travel
Become a crucial part of Ricoh's commitment to technological excellence and customer satisfaction.
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📌 Field Service Expert - Victoria Location
🏢 Socket.dev
📍 Victoria