Enhance customer relations as a Customer Experience Specialist with Metergy Solutions in Markham, Ontario. This role prioritizes issue resolution, billing inquiries, and continuous improvement in a dynamic work environment.

Metergy Solutions is seeking a Customer Experience Specialist accountable for optimizing customer satisfaction through professional assistance. The candidate will handle inquiries, process service requests, and manage billing complaints efficiently. This position plays a vital role in maintaining positive relationships with clients while thriving in a fast-paced setting.

Key Responsibilities:



• Respond to telephone service requests efficiently on a queue • Resolve all inquiries with a focus on customer satisfaction • Manage electronic inquiries and customer service requests • Track detailed customer interactions and transactions • Prepare reports on outstanding balances for analysis

Requirements: • Previous experience in an inbound call center or customer service role • Clear communication skills in English; Spanish is a plus • Solid problem-solving and conflict management abilities • Detail-oriented, analytical mindset for resolving issues • Ability to adapt well in a fast-paced environment

Leverage your customer service skills at Metergy Solutions to support clients with professionalism and care. #J-18808-Ljbffr

📌 Customer Experience Specialist at Metergy (Winnipeg)
🏢 Metergy Solutions
📍 Winnipeg