Drive strategic ITSM initiatives at Defence Construction Canada (DCC) as a Senior Manager for ITSM and Asset Lifecycle Management in a hybrid work setting. Shape IT asset governance and processes!
This continuing position at DCC aims to enhance the governance of IT services while fostering a culture of accountability. You'll manage a team focused on ITSM processes and asset management, ensuring operations align with best practices. Your responsibilities also include maintaining the Configuration Management Database and monitoring key performance metrics.
Key Responsibilities:
• Lead development of ITSM processes and workflows
• Oversee entire IT asset lifecycle management
• Ensure data integrity in the Configuration Management Database




• Strengthen collaboration across teams for service excellence
• Track performance metrics for decision-making
Requirements:
• Extensive experience in ITSM and asset management
• Comprehensive understanding of ITIL standards
• Bilingual in both French and English required
• Strong analytical, organizational, and leadership skills
• Relevant diploma with eight years of experience
Be at the forefront of ITSM leadership and transformational strategies at DCC!
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📌 Senior ITSM and Asset Lifecycle Manager (Ottawa)
🏢 Defence Construction Canada
📍 Ottawa