EliseAI seeks a skilled Product Solutions Analyst in Toronto, offering full-time, in office work. This role involves client support and technical expertise to enhance user experience and operational efficiency.As a vital member of EliseAI's Product Solutions team, you'll act as the first line of defense for clients, troubleshooting issues through your technical knowledge and empathy. The position demands a comprehensive understanding of client systems, enabling you to deliver exceptional service and resolve problems swiftly.Key Responsibilities:- Serve as the initial point of contact for client inquiries- Deliver empathetic solutions and gather issue details- Manage ticketing queues and meet internal KPIs- Develop expertise in client onboarding and product integration- Communicate clearly with clients regarding updates and resolutionsRequirements:- 1+ years in Technical Support or related role- Experience with CRMs like Zendesk- Strong technical proficiency and problem-solving skills- Effective communication skills in client interactions- Willingness to work in person 4-5 days weeklyContribute your technical support expertise to elevate client satisfaction at EliseAI.#J-18808-Ljbffr

📌 On-Site Product Solutions Analyst In Toronto (Winnipeg)
🏢 EliseAI
📍 Winnipeg