Elevate IT governance and service quality with the Winnipeg Foundation as the Manager of IT Service Management & Governance. Ensure technology services are aligned with core mission and community impact.
In this vital role, you will enhance IT service management processes and champion governance practices. As a key leader, you will facilitate project intake, oversee vendor relationships, and drive compliance initiatives. Your cutting-edge approach will aid in improving user experience and operational efficiency throughout the Foundation.
Key Responsibilities: • Lead improvements in ITSM processes and service metrics • Facilitate governance forums for service enhancement • Manage software asset and vendor lifecycle initiatives • Oversee IT operating budgets and performance tracking • Support user engagement through training and resources
Requirements: • 5+ years in IT leadership or service management • Proven track record with ITIL or similar frameworks • Hands-on experience with ITSM tools • Excellent communication and facilitation skills • Strong background in change management practices
Transform the digital landscape and support community initiatives at the Winnipeg Foundation! #J-18808-Ljbffr
📌 Manager of IT Governance and Service Excellence (Winnipeg)
🏢 Winnipeg Foundation
📍 Winnipeg
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