Become RBC’s Associate Director, Senior CRM Business Systems Analyst, driving a major CRM modernization initiative through innovative business analysis and technology integration. This full time position emphasizes leadership in Agile environments.

As a pivotal member of the RBC Capital Markets team, you will oversee the development and implementation of a new CRM system used by a global user base. Engaging closely with development teams and stakeholders, you will ensure accurate documentation of business needs while enhancing your team’s capabilities through mentorship. A strategy-driven role ideal for technologists passionate about CRM solutions.

Key Responsibilities:



• Lead detailed business and system requirement documentation • Collaborate with solution architects on implementation strategies • Maintain effective communication with all stakeholders • Manage project risks and ensure scope alignment • Develop and preserve a repository of documentation

Requirements: • 5-7 years experience in business systems analysis • Strong knowledge of Salesforce Financial Services Cloud • Agile development familiarity with Jira and Confluence • Hands-on with data transformation and analysis techniques • Effective in large audience presentations

Innovate and transform RBC’s CRM experience while enhancing your career with a leading financial institution. #J-18808-Ljbffr

📌 RBC Associate Director, Business Systems Analyst (Winnipeg)
🏢 Socket.dev
📍 Winnipeg