Drive stellar guest experiences as the Supervisor of Guest Services at Castle Mountain Resort from September to April. This full-time seasonal role offers a starting wage of $23/hour.
You will be responsible for the leadership and daily management of the Guest Services department, ensuring smooth operations for bookings, check-ins, and guest transactions. Your leadership will shape a welcoming environment, improve service efficiency, and cultivate a knowledgeable team. Your efforts will help create memorable experiences for every guest visiting the resort.
Key Responsibilities:
• Ensure efficient guest service and resolution of concerns
• Lead training and compliance for Guest Services team
• Monitor performance indicators for continuous improvement




• Collaborate with departments for a seamless experience
• Maintain standards for operational procedures and safety
Requirements:
• 3+ years of experience in guest services or hospitality
• Proven leadership and team management skills
• Proficiency with POS and PMS systems
• Strong organizational and communication skills
• Flexibility for wide-ranging working hours, including weekends
Lead with expertise in hospitality and guest relations at Castle Mountain Resort, enhancing each visitor's stay.
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📌 Supervisor of Guest Services at Castle Mountain (Brocket)
🏢 Canada West Ski Areas Association
📍 Brocket