About Us

Heidelberg Materials provides the materials to build our future. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. Line of Business: Cement & White Temporary Customer Service Representative (4 month term)

Heidelberg Materials is seeking a Temporary Customer Service Representative (4 month term) to join our team at our Cement Plant in Edmonton, Alberta. This role reports directly to the Customer Services Manager. What You'll Be Doing

Take and process customer orders via phone, email, and other communication channels accurately and professionally. Coordinate with carriers to schedule and dispatch deliveries on-time, cost-efficiently, and accurately. Track, investigate, and resolve delivery-related issues, including customer complaints, late loads, and product discrepancies. Build and maintain strong relationships with customers, carriers, and internal teams, including outside sales. Collaborate with cross-departmental teams to support operational efficiency and customer satisfaction.



What We're Looking For

Strong organizational skills with the ability to manage multiple priorities and competing urgencies. Excellent verbal and written communication skills with a customer-focused mindset. Experience in administrative support, call center, inside sales, logistics, or shared inbox environments. Proficiency in Microsoft Office, including Excel and Teams, with comfort learning new digital tools. High attention to detail, problem-solving skills, and the ability to work independently or as part of a team. Work Environment

This role is exclusively on-site at the Edmonton cement plant. No offsite travel expectations. Cubicle workstation within a shared office setting (~10 staff total). Shift work, with rotating 12-hour shifts, alternating weekends monthly. Will typically work alongside 2 fellow ISR's. What We Offer

Competitive base salary $30.12 - $36.13

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📌 Temporary Customer Service Representative (4 month term) (Winnipeg)
🏢 Heidelbergmaterials
📍 Winnipeg