- Serve as the first point of contact for employees with workplace concerns.
- Monitor various reporting methods and intakes.
- Conduct timely, impartial, and well-documented investigations into employee complaints, policy violations, conduct issues, and alleged noncompliance.
- Document investigation intake, interviews, evidence review, factual findings, analysis, and conclusions.
- Own assigned investigations and monitor case status and progress in the case management system.
- Interpret policies and procedures while working toward resolutions.
- Facilitate cooperative problem-solving strategies to resolve complaints.
- Influence, coach, and problem-solve to ensure consistent policy application and uniform employee treatment.
- Ensure post-investigation actions are completed.
- Provide ongoing feedback to the Manager II and/or Senior Director, Workforce Solutions.
- Provide coaching and counseling on workplace issues, including performance management and terminations when necessary.
- Handle certain administrative tasks as assigned.
- Work primarily in an office environment with minimal physical effort.
- Travel overnight approximately 10% of the time may be required.

Requirements

- Bachelor’s degree in related field preferred.
- 1 to 2 years overall Human Resource experience, including related school work, internships or work experience.
- Proven track record of relationship building with both internal and external customers.
- Must be fluently bilingual in French and English.
- Strong verbal and written communication skills.
- Exemplary customer service skills.
- Consideration and discretion to evaluate and resolve issues in the best interest of the organization and employees.
- Good judgment and flexibility to balance legal risk and business needs.




- Basic consultative skills and ability to coach others to resolve people issues.
- Ability to manage multiple deadlines and employee relations issues.
- Tact, timeliness, and political savvy when dealing with employees and managers.
- Ability to confront and influence others.
- Ability to handle interpersonal conflict, stressful work conditions, and rejection in a mature, problem‑solving, solution‑oriented manner.
- Ability to interpret verbal and non‑verbal behavior and understand employee perceptions, needs, and differences.
- Demonstrated independent judgment and sound, justifiable decision‑making.
- Excellent oral communication skills.
- Solid knowledge of personal computers, word processing, spreadsheets, and databases.
- Knowledge of applicable federal, state, and local laws and regulations.

Core Competencies

Demonstrates strong investigative skills and the ability to conduct impartial employee complaint investigations while ensuring compliance with applicable laws and organizational policies. Proficient in relationship building, coaching, and problem‑solving to foster a positive workplace environment.

Highest-signal resume keywords

- Bilingual In French And English
- Employee Relations
- Investigative Skills
- Coaching And Counseling
- Knowledge Of Employment Laws

ATS Optimization Keywords

Hard Skills

- Investigative Documentation
- Case Management
- Policy Interpretation
- Conflict Resolution
- Consultative Skills

Soft Skills

- Verbal Communication
- Written Communication
- Customer Service
- Judgment
- Flexibility

Industry Keywords

- Human Resources
- Workplace Concerns
- Employee Complaints
- Policy Violations
- Compliance

Tools & Technologies

- Word Processing
- Spreadsheets
- Databases

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📌 Bilingual Workforce Solutions Specialist – Spécialiste I, Solutions de main-d'œuvre (Toronto)
🏢 Jobtailor
📍 Toronto