CONTRACT INFORMATION TECHNOLOGY ASSISTANT
Mission Statement:
Homes First Society develops and provides affordable, stable housing and support services to break the cycle of homelessness for people with the fewest housing options.
Position type: Contract, Full-time
Location(s): 90 Shuter (and other sites)
Reports to: I.T. Manager
Hours of Work: Monday to Friday, 9am-5pm
Salary: $54,000-$56,000 annually
Contract duration: starting ASAP, 6-month contract
Submit Resume to:
[email protected]
APPLICANTS PLEASE QUOTE “IT-E”
The IT Assistant reports to the IT Manager and is responsible for providing technological support to all shelter and supportive housing locations within the organization and adheres to the mission statement and policies & procedures of Homes First Society.
JOB REQUIREMENTS:
Administration of email and various system accounts
Maintain inventory and take care of tools and equipment
Hardware / software configuration, installation and support
Conducting and documenting system security tests, strategies and procedures
Maintain documentation for all procedures, ensuring that procedures meet standard methodologies and are kept up to date
Offers technical support to users by responding to questions and concerns
Troubleshoots common issues and directs employees towards appropriate department if further assistance is needed
Identifies problems and guides employees through corrective steps
Improves system performance by solving problems and recommending effective changes
Drive to various work sites to perform installations and troubleshooting
Support all associated service equipment for organization: Internet, Routers, switches, Security DVR/NVRs, cellular (Smart Phones), Smart TVs, printers, fax machines, analogue/digital Voip/SIP, phone systems, door entry systems, Audio/Video Equipment, and Software
Install, test, troubleshoot and repair as required by request of IT Manager
Provide excellent service and educating staff on products and services
Administrative duties such as updating work orders/tickets, equipment stock, and keep detailed, accurate information for sites technology
Maintain cooperative working relationships with staff and interact positively with tenant populations who have experienced homelessness, mental health and addictions
Periodically updates knowledge base by maintaining personal networks and participating in training opportunities
Other duties as required.
QUALIFICATIONS:
Must have own car and valid G license
Completion of post-secondary education in information technology or related field or equivalent combination of education and experience
In-depth understanding of a wide variety of operating systems
Solid grasp of desktop Operating Systems, software including Microsoft Office, and anti-virus applications for both desktops and laptops
Knowledge of networking topology and protocols
Proven technical, analytical and problem solving skills
Previous help desk experience is an asset
Experience working with people who have experienced homelessness, mental health, and/or addictions is an asset
Ability to work independently
Excellent written and verbal communication skills
Working in an environment where there may be smoke is required.
Working in a pet friendly environment.
The successful applicant must provide a criminal record check that is satisfactory to Homes First Society.
Homes First Society is an equal prospect employer.
Homes First Society does not use Artificial Intelligence to screen, assess or select applicants for internal postings.
This is an existing open position.
Please no phone calls, only those people selected for interviews will be contacted.
Accommodation
Homes First is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known and we will work with you to meet your needs.
📌 CONTRACT INFORMATION TECHNOLOGY ASSISTANT (Toronto)
🏢 Homes First
📍 Toronto