Lead a passionate team in redefining customer experience at the company as the Director of CX Business Systems. Drive strategic initiatives and technology adoption to enhance customer engagement.

As a pivotal leadership role, the Director of Customer Experience Systems will spearhead the Post Sales/CX business systems team. With over 15 years of expertise, you’ll be responsible for advancing technology strategies and implementing best practices across key customer functions. This position requires innovation, accountability, and a commitment to operational excellence.

Key Responsibilities:



• Lead and empower a dynamic team of BSAs and TPMs • Ensure delivery excellence through clear project documentation • Build relationships with CX executive stakeholders • Oversee the implementation and governance of CX systems • Drive AI adoption within CX workflows

Requirements: • Bachelor's degree in IT, Computer Science, or related field • 15+ years in Business Systems, 5 years in leadership • Proven experience in delivering technology initiatives • Familiar with Salesforce and other CX tools • Robust communication and stakeholder management skills

Elevate the company's customer experience landscape by leveraging technology and your leadership skills. #J-18808-Ljbffr

📌 Director of Customer Experience Systems (Toronto)
🏢 United States Digital Space
📍 Toronto