Lead customer success initiatives at the ultimate AI platform! Join the company in Kitchener, Ontario, to drive product adoption and cultivate long-term customer relationships.

As the Manager of Customer Success, you will manage a high-performing team of Customer Success Managers dedicated to maximizing customer value and retention. This hybrid position supports key accounts while collaborating with cross-functional teams to ensure our solutions continuously exceed expectations. You'll also develop engagement strategies for at-risk customers to improve overall outcomes.

Key Responsibilities:



• Lead and mentor a team of Customer Success Managers • Drive product adoption and minimize customer churn • Monitor customer health and manage escalations • Report key performance metrics to senior leadership • Collaborate with various teams to enhance customer strategies

Requirements: • 2-3+ years of management experience in Customer Success • SaaS experience is required, telecommunications preferred • Bachelor’s degree in a technology-related field • Solid communication and presentation skills • Proven cross-functional leadership abilities

Elevate customer success at the company, enhancing product utilization and supporting key clients in Kitchener! #J-18808-Ljbffr

📌 Manager, Customer Success - Hybrid Role (Winnipeg)
🏢 United States Digital Space
📍 Winnipeg