Join Ashby as a remote Customer Success Manager supporting early-stage startups. Help clients refine their hiring processes while managing onboarding materials and customer communications.

This position is ideal for candidates with at least 2 years in customer-facing roles, particularly with complex products like Zapier or HubSpot. You will play a crucial role in developing onboarding content and managing shared customer inquiries. Robust communication skills and attention to detail are essential for delivering excellent service to multiple clients simultaneously.

Key Responsibilities:



• Create onboarding materials and documentation for customers • Answer customer inquiries via a shared inbox and calls • Lead projects like in-app onboarding experiences • Organize and present webinars for customer education • Collaborate across a pooled team to support clients

Requirements: • Minimum of 2 years in a customer-facing role • Experience with complex tools similar to Acuity Scheduling • Excellent written and verbal communication skills • Strong attention to detail and problem-solving skills • Comfortable working with a shared customer base

Support growth for startups while enhancing your customer success skills with Ashby. #J-18808-Ljbffr

📌 Customer Success Manager for Startups (Montreal)
🏢 HelpfulRemote
📍 Montreal