Lead support operations innovation as a Docebo Support Optimization Specialist. Champion data analytics and AI to enhance customer satisfaction in a hybrid work environment.
Join Docebo’s mission to redefine learning and support. As a Support Optimization Specialist, you will drive operational health by leveraging analytics to inform decision-making. Focus on either human-centered scheduling or AI performance monitoring for balanced support operations.
Key Responsibilities: • Enhance core support systems through configuration management • Analyze operational metrics to guide strategic improvements • Develop workforce forecasting for optimal service level • Oversee daily support team operations and agent scheduling • Collaborate across departments to ensure integration
Requirements: • Two years in a data-driven analyst role preferred • Solid skills in analytical tools such as Excel • Detail-oriented with a methodical approach to projects • Ability to remain composed in high-pressure scenarios • Customer-first attitude with accountability for outcomes
Your analytical skills and customer dedication will elevate Docebo's support services. #J-18808-Ljbffr
📌 Docebo Support Optimization Specialist (Winnipeg)
🏢 Docebo
📍 Winnipeg
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