Lead innovative IVR solutions in Toronto as a Senior IVR Engineer focusing on DTMF and Voice Bots. Collaborate with the Customer Experience team to enhance automated service channels and customer satisfaction.
This pivotal role involves both development and support within a transformative program dedicated to improving customer experiences. You will engage in coding, troubleshooting, and integrating IVR applications, while working closely with cross-functional teams to achieve set goals. Experience in Cisco Call Studio and Java development in large-scale contexts is crucial for success.
Key Responsibilities: • Develop and maintain DTMF and IVR Bots • Collaborate on integrating systems and planning • Address application integrity and deployment issues • Ensure quality of code and conduct reviews • Solve complex technical problems independently
Requirements: • Degree or technical certificate required • Over 4 years in DTMF IVR development • Proficient in technologies like Cisco Call Studio • Solid Java skills with backend integrations • Background in large financial enterprise environments
Lead the development of customer-centric IVR solutions to drive success in the Toronto market. #J-18808-Ljbffr