Join PwC as a Customer Experience Design Specialist and transform how companies engage with customers and employees. Utilize cutting-edge design techniques to craft memorable experiences.
In this senior associate role, you will focus on developing strategies that enhance customer experiences and drive engagement. Engage in user research, iterate on design concepts, and produce high-fidelity wireframes that reflect client brand identity. Collaborate with cross-functional teams to ensure successful implementation of experience initiatives while analyzing customer data to inform design decisions.
Key Responsibilities:
• Create engaging user experiences and design system governance
• Conduct user research and customer journey analysis




• Develop and present structured deliverables to stakeholders
• Design high-fidelity and interactive user interfaces
• Manage project components while collaborating with client teams
Requirements:
• Solid background in experience design and digital strategy
• Proficiency in Salesforce Experience Cloud and UX methodologies
• Skills in HTML5, CSS3, and JavaScript integration
• Experience in storytelling and relationship building
• Knowledge of accessibility standards in design
Enhance customer journeys and interactions while making a lasting impact at PwC.
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📌 PwC Customer Experience Design Specialist (Ottawa)
🏢 PwC South Africa
📍 Ottawa