Elevate client satisfaction with Blackline Safety as a Client Success Manager. This role focuses on relationship building, account renewals, and ensuring customer value from our innovative solutions.
As a Client Success Manager, you will cultivate long-term relationships and drive retention in a SaaS environment. With 3-5 years of experience, you will negotiate service contract renewals and collaborate with sales management. Your understanding of our product catalog will ensure clients maximize their Blackline experience.
Key Responsibilities: • Renew customer service contracts effectively and timely • Negotiate account renewals to exceed 90% completion rate • Build professional relationships with key clients • Identify growth opportunities within customer accounts • Conduct regular business reviews to maximize client value
Requirements: • 3-5 years of CSM experience in SaaS • Degree in business or marketing preferred • Knowledgeable in MS Office and CRM tools • Proven problem-solving skills with strong communication • Willingness to travel up to 15%
Maximize client success and product advantages while driving Blackline Safety’s mission forward. #J-18808-Ljbffr