Join HAC Québec SEC as a Guest Service Supervisor and showcase your hospitality skills in Baie-Saint-Paul, Quebec. Ensure a high standard of service across reception and concierge operations.

This full time, permanent role emphasizes customer service experience within the hospitality industry. You will plan personalized guest stays and mentor team members to cultivate a culture of service excellence. Your proactive communication with other departments will foster coordination and enhance operational efficiency.

Key Responsibilities: • Organize guest arrivals, focusing on personalization • Mentor team members for their professional development • Ensure compliance with health and safety regulations • Coordinate service activities through departmental communication • Facilitate resolution of guest complaints and emergencies

Requirements: • 1 to 2 years of experience in customer service • Exceptional empathy for addressing guest concerns • Proficient in quick issue resolution • Patience when dealing with stressful situations • Knowledge of OPERA (PMS) is advantageous

Drive exceptional guest experiences as a pivotal leader in Baie-Saint-Paul's premier hospitality setting! #J-18808-Ljbffr

📌 Hospitality Guest Service Supervisor Role (Winnipeg)
🏢 Germain Hotels group
📍 Winnipeg