Service Navigation Coordinator – Toronto

(Full-Time)

The Organization

Spinal Cord Injury Ontario is an expert in the field of spinal cord injury (SCI) community services. Founded in 1945, SCI Ontario’s mission is to “provide peer experiences, education, advocacy, and ongoing services for those impacted by spinal cord injuries.”. Our Vision: Individuals impacted by spinal cord injuries thriving.

Job Summary

As part of a dynamic provincial organization, the Service Navigation Coordinator provides coordination of services, active support, resources, and education. The position focuses on client centered goals and solutions to navigate system barriers that prevent persons with spinal cord injuries living the life they choose.

This is an existing position and an active vacancy. The Service Navigation Coordinator position requires an innovative and resourceful individual to assist with serving clients in Toronto area. This full-time position is based out of the Toronto provincial office with travel throughout the community. The current work arrangement includes approximately three (3) days per week working on site at the office, with the remaining workdays varying based on client, community, and operational needs. These days may include community/client visits or remote administrative work, depending on the schedule and priorities for the week. Regular travel throughout Toronto is required.

Reporting to the Manager, Service Navigation & Intake, you will:

- Work with individuals with a spinal cord injury and their families in acute care, rehabilitation and in the community
- Act as a resource, navigator, advisor and facilitator, supporting and advocating for clients, their family and the community
- Work with clients on goal setting and attainment in the areas of equipment, housing,



transportation, health and wellness, recreation, personal support services, and funding.
- Provide information and education on a wide variety of topics related to spinal cord injury

Qualifications:

- University Degree in rehabilitation service, social work, social sciences or equivalent education and experience
- Minimum three years’ experience in a rehabilitation setting within community services as well as other social and health related disciplines or similar related experience
- Holistic/generalist knowledge of mobility disabilities and their functional and emotional implications
- Proven assessment skills, conflict resolution and mediation experience
- Excellent verbal and written communication skills
- Solid planning and time management skills
- Comprehensive knowledge of community service and support networks
- Experience with case management databases; and knowledge of interRAI CHA, an asset
- Demonstrated computer proficiency working in an MS Office environment
- Ability to travel within the region, with occasional provincial travel.
- Bilingual, written and verbal communication in French, an asset

What We Offer:

SCI Ontario offers a competitive total rewards package, including

- Comprehensive group benefits, including extended health, dental and vision coverage
- Life insurance, Long-Term Disability (LTD), and Accidental Death & Dismemberment (AD&D;)



coverage
- Paid vacation, sick days and personal days
- Paid winter holiday closure 2026/2027
- Pension Plan
- Versatile work arrangements, where operationally appropriate

Salary: $63,133/annual

Given the essence of Spinal Cord Injury Ontario, lived spinal cord injury experience will always be considered an important criterion among the criteria that are part of any given search. Spinal Cord Injury Ontario is an equal opportunity employer dedicated to achieving accessibility in employment for persons with disabilities, while ensuring inclusive, barrier-free selection processes and work environments.

SCIO is committed to equity diversity, and inclusion in our recruitment processes. We strive to create a workplace that reflect the communities we serve, and everyone feels empowered to bring their full, authentic selves to work with a sense of belonging. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to: Indigenous peoples, members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin; persons with visible and/or invisible (physical and/or mental) disabilities; persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions.

Reasonable and appropriate accommodation will be provided during the recruitment process upon request and addressed confidentially. We thank all applicants; however, only those under consideration will be contacted. Upon request, this position will require a Police Record Check and credentials verification.

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📌 Service Navigation Coordinator (Toronto, Full-Time)
🏢 Spinal Cord Injury Ontario
📍 Toronto