Provide essential technical support at the Canadian Institutes of Health Research. This role focuses on customer service, troubleshooting, and effective use of technologies in a hybrid setting.

As a Technical Support Officer at CIHR, you will assist employees with desktop, mobile devices, software applications, and telecommunications systems. This IT-01 level position highlights your experience in managing incidents and service requests while contributing to knowledge management and user onboarding. You will collaborate closely with the IT Service Desk Senior Lead.

Key Responsibilities:



• Support employees with technical inquiries and service requests • Troubleshoot hardware and software issues efficiently • Manage incidents using IT Service Management tools • Provide training for effective technology use • Enhance knowledge management and service desk operations

Requirements: • Post-secondary education in IT or related field • Experience in technical support and customer service • Familiarity with ITSM tools and procedures • Knowledge of cybersecurity and networking fundamentals • Recent IT troubleshooting experience (last 2 years)

Elevate your career in technology support with CIHR, fostering effective collaborations and utilizing innovative technology. #J-18808-Ljbffr

📌 Technical Support Officer at CIHR (Montreal)
🏢 Employment and Social Development Canada
📍 Montreal