As the Assistant Vice President, Unified Digital at Manulife in Toronto, drive the execution of a cohesive digital strategy focused on enhancing customer engagement. This hybrid role demands robust leadership in digital transformation.

You will spearhead the Unified Digital mandate, focusing on optimizing digital experiences and fostering seamless customer journeys. Your responsibilities will include translating strategic visions into practical roadmaps and ensuring measurable outcomes across business units. Collaborate with cross-functional teams to effectively align projects with customer-centric goals, enhancing overall service delivery.

Key Responsibilities:



• Translate strategic digital vision into a practical roadmap • Boost public site optimization and customer experience • Lead portfolio prioritization based on customer value • Foster integration across digital platforms and teams • Track progress through established governance and OKRs

Requirements: • Minimum 15 years in digital products or transformation • Proven leadership in managing complex, cross-functional teams • Strong capabilities in stakeholder management and decision-making • Familiarity with digital access and identity management practices • Exceptional communication skills to engage stakeholders

Elevate the customer journey at Manulife through effective digital leadership and transformation strategies. #J-18808-Ljbffr

📌 Transform Customer Engagement at Manulife (Toronto)
🏢 Manulife Financial
📍 Toronto