Join OpenText as a Specialist in Identity and Access Management, providing premium support that enhances client solutions. Your deep technical insights will foster lasting relationships and client satisfaction.

As a Premium Support Specialist at OpenText, you will bring advanced technical skills in IDM/AA to clients’ complex software environments. Engaging with clients both in office and remotely, you will ensure they receive personalized support that drives value. Your focus will be on proactive guidance, optimizing configurations, and enhancing the clients' overall experience with OpenText products.

Key Responsibilities:



• Serve as the main point of contact for client support issues • Cultivate a comprehensive understanding of clients' environments • Offer best practices to reduce operational risks • Assess and enhance client software investments • Communicate effectively during escalations and critical situations

Requirements: • Bachelor’s degree or technical associate degree • 3+ years of experience in client support • Expertise in OpenText Identity and Access Management • Strong communication and conflict resolution skills • Willingness to travel and work non-standard hours

Drive client success with proven advisory skills in a collaborative OpenText setting. #J-18808-Ljbffr

📌 Identity and Access Manager Specialist (Montreal)
🏢 Socket.dev
📍 Montreal