Who we are At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for over 25 years we've been students of this glorious Earth—formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies. Our 14 locations nationwide are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink— unique to each location. Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth. Are you a natural fit for the new world of Rocky?

The position The Operational Platform and Software Specialist is responsible for the operating, planning, and continued configuration of software platforms that support business operations at Rocky. This role requires an ability to understand Rocky's operations with sufficient technical knowledge of software platforms to operate and adjust as required, and manage relationships with third-party suppliers.

This position works Monday through Friday in a hybrid capacityfrom our workshop in Canmore, Alberta, requiring a minimum of three days per week on site.

What you'll be doing

Management of software platforms to support thebusiness

Serve as the primary liaison with system and platformpartners andvendors, overseeing relationships and leading contract negotiations

Lead project management forupgrades, feature adds/changes, implementation of new platforms, modules, and/or functionality.

Provide system supportacross the business, which includesalltroubleshooting, and systems andhardwareprocurementforall employees and retail stores

Oversee ongoing system administration, setup and maintenance of data flows and integrations





Evaluate and implement platform improvements from a financial and organizational perspectivethat support strategic objectives

Work with individuals and groups throughout the organization to provide technology solutions based on the organization's needs

Provide coaching, training, and support for software platforms asrequiredto the organization, including SOP creation

Ensurethe accuracy of data within platforms through the implementation and monitoring of controls, both technical and operational

Manageappropriate accessto systems through system administrative controls, including account creation and review.

Utilize systems to formulate regular and ad hoc reportsto provide the business with the informationrequiredto make informed decisions

Oversee the IT budget, ensuring effective allocation, costmanagementand alignment to contracts

Does this sound like you?

Proven advanced operational and functional knowledge of various software platforms, including Enterprise Resource Planning (NetSuite), Point of Sale (Shopify), ShipStation, StoreForce, Celigo Integrator, Microsoft, PowerBI

Certificationin Information Systems, or Computer Science

Minimum 2 years of experience in system operations

Strongorganizationalskillswith a solid technicalunderstandingand budget management

Proven ability to learn and make use of recent functions and technologies

Demonstrated Project Management experience and skills

Strong communicationskills, both oral and written

What's in it for you?

Significant product discounts and quarterly allowances

Subsidized group medical and dental benefits for you and your family

Share in Rocky’s success - The Great Game profit sharing program

Generous paid annual vacation and personal days

Healthy lifestyle support through an annual allowance

Access to a dedicated Rocky coach to help you optimize your potential

The opportunity to participate in Culture Club organized activities

Candidates must be legally authorized to work in Canada.

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📌 Operational Platform & Software Specialist (Winnipeg)
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