Join Vancouver Public Library as an IT Help Desk Technician, providing essential technical support to staff. This in-person role will utilize your troubleshooting skills to resolve IT issues effectively.
In this Information Technology Assistant position at the Vancouver Public Library, you will be a part of the IT Help Centre team. Your focus will be on assisting library staff with technology-related challenges, troubleshooting computer applications, and networking issues. You will work independently, ensuring adherence to guidelines while providing excellent customer service.
Key Responsibilities:
• Respond to internal IT support inquiries promptly
• Troubleshoot issues related to computer hardware and software
• Support the setup and maintenance of library technology




• Deliver in-person assistance to troubleshoot complex issues
• Communicate effectively with library staff and vendors
Requirements:
• Completion of a computer sciences certificate program
• Minimum 6 months experience in IT support or public service
• Familiarity with library technology and systems preferred
• Previous call center experience is beneficial
• Valid driver's license for British Columbia
Leverage your technical knowledge to support Vancouver Public Library's mission through quality IT services.
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📌 Vancouver IT Help Desk Technician
🏢 City of Vancouver
📍 Vancouver