Build Your Future with Us

Are you passionate about customer service and looking to grow your career with a company that puts people first?

As a Customer Service Representative , you will play a key role in supporting our customers and business partners in a non-sales, service-focused environment, making a difference in their experience every day.

This is a great opportunity to leverage your interpersonal skills and customer-centric mindset in a collaborative, supportive workplace committed to continuous improvement. Every interaction is an opportunity to create value and make a meaningful impact on the experience of our clients and business partners.

What You’ll Accomplish With Us

As a Customer Service Representative , you will be at the heart of our mission. Your main responsibilities will include:

- Responding to incoming calls and emails from clients and business partners (approximately 90% of interactions);
- Making outbound follow-up calls as needed (approximately 10% of interactions);
- Explaining information, answering questions, and documenting files following customer interactions;
- Updating personal information and documenting new claims requests;
- Handling more complex or unique cases and ensuring timely follow-ups;
- Contributing to the achievement of team objectives through established performance indicators and service protocols;
- Actively participating in daily team meetings and contributing ideas for continuous improvement.

What Will Help You Succeed in This Role

We are looking for someone who:

- Has previous customer service experience;
- Demonstrates strong teamwork skills and a positive,



collaborative attitude;
- Possesses excellent communication and interpersonal abilities, along with the ability to perform well under pressure;
- Is comfortable using technology and navigating multiple software applications;
- Has an advanced level of English, as this role requires daily verbal and written communication with unilingual English-speaking clients and business partners to provide information on products, follow up on requests, and process transactions;
- Knowledge of French is considered a strong asset, as the successful candidate may occasionally interact with French-speaking clients and colleagues.

Why You’ll Love Working With Us

- A work environment that values learning, collaboration, and professional development;
- An inclusive, equitable, and respectful workplace where everyone can thrive;
- Stable working conditions in a permanent, full-time position;
- Competitive perks including health insurance, a retirement savings plan, ongoing training, and career growth opportunities;
- A caring and engaged team that fosters a positive and supportive work environment.

The typical hiring range for this position is between CAD $56,000 and $57,000 per year. The base salary offered may vary based on factors such as knowledge, skills, relevant experience, and internal equity considerations. At iA, we are committed to maintaining a fair, equitable, and market-driven compensation structure. Our compensation programs are reviewed regularly, and market data is updated annually to ensure alignment with current market conditions.

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📌 Customer Service Representative (Vancouver)
🏢 iA Financial Group
📍 Vancouver