Step into the Service Desk Analyst (L1) role, your gateway to developing IT support skills. Offer first-level assistance for technical issues in a managed services setting.

As a Service Desk Analyst, you will provide crucial first-line support for end users encountering problems with their hardware and software tools, including Microsoft 365. Your responsibilities will include troubleshooting Windows 10/11 issues, managing accounts, and ensuring that service level agreements (SLAs) are met. Communication and multitasking will be key as you log incidents and coordinate with L2/L3 teams for complex problems.

Key Responsibilities: • Provide technical support for desktops, laptops,



and peripherals • Troubleshoot various Windows applications and issues • Support users with Microsoft 365 services, including Outlook • Handle account unlock requests and password resets • Log incidents in ITSM platforms for tracking

Requirements: • 1–3 years of helpdesk experience in IT • Administration experience with Microsoft 365 • Basic knowledge of Active Directory management • Understanding of networking concepts like DNS and DHCP • Certification in ITIL Foundation or CompTIA A+ preferred

Enhance your skills and support users in their IT challenges effectively. #J-18808-Ljbffr

📌 Service Desk Analyst: First-Level IT Support (Winnipeg)
🏢 ValueMomentum
📍 Winnipeg