Become a Guest Services Manager at Canadian Niagara Hotels and impact guest experiences positively. This management role emphasizes exceptional service delivery in a market-leading hotel environment near Niagara Falls.
As a key figure in our operations, you will guide the Front Desk and Guest Services teams to maintain high standards and exceed guest expectations. Your responsibilities will include staff hiring, mentoring, and adherence to operational excellence, ensuring a well-functioning setting that reflects our brand values.
Key Responsibilities:
• Lead and develop Front Desk and Guest Services personnel
• Ensure compliance and accuracy in financial transactions
• Maintain operational communication with housekeeping and departments
• Implement guest feedback for continuous improvement
• Conduct audits and manage daily operational metrics
Requirements:
• Demonstrated experience in hotel management or guest services
• Strong leadership and communication skills
• Ability to manage competing priorities effectively
• Knowledge of hotel property management systems is a plus
• Accessibility for various shifts including weekends and holidays
Join us in providing memorable experiences at Canadian Niagara Hotels and redefine standards in hospitality.
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