22 Aug
|
Structural Truss Systems & Forma Steel
|
Macleod
22 Aug
Structural Truss Systems & Forma Steel
Macleod
Elevate customer satisfaction at Forma Steel as the Customer Success Manager in Fort Macleod, AB. Oversee the customer journey while leading a team of dedicated representatives.As the Customer Success Manager, you will drive customer retention and satisfaction by coaching your team and refining processes that ensure seamless and effective customer interactions. This hands-on leadership role requires expertise in enhancing the customer experience through managing inquiries, quotes, and post-sale support.Key Responsibilities:
- Lead and develop a team focused on customer success
- Manage the complete customer journey from inquiry to support
- Ensure accuracy in steel cladding takeoffs and pricing
- Build effective workflows for quick response and resolution
- Resolve complex customer issues promptly and professionallyRequirements:
- 3+ years in customer success or
📌 Customer Success Manager In Fort Macleod
🏢 Structural Truss Systems & Forma Steel
📍 Macleod