Join Graymont as a Customer Service Supervisor and champion exceptional service standards. This hybrid role allows you to lead a talented team dedicated to customer satisfaction.

As a vital part of Graymont, located anywhere in AB, BC, MN, UT, WA, or WI, you will guide your team of Customer Service Representatives toward achieving operational excellence and high-quality service. Responsibilities include tackling complex customer issues and implementing performance metrics to ensure alignment with service goals.

Key Responsibilities:



• Coach and develop a team for enhanced service excellence • Monitor team performance against established KPIs • Support the implementation of effective service processes • Coordinate customer order management and dispatch • Collaborate with internal departments for issue resolution

Requirements: • Background of 5-7 years in Customer Service • Expertise in JDE Order Management and related software • Strong mentoring and team building skills • Exceptional communication and organizational skills • Ability to thrive in a rapid-paced environment

Take the lead in delivering outstanding customer service excellence with Graymont, driving successful outcomes for customers and your team. #J-18808-Ljbffr

📌 Customer Service Supervisor Remote Opportunity (Winnipeg)
🏢 Graymont
📍 Winnipeg