Join Merrithew as a Senior Quality Engineer and improve customer support processes in Scarborough, ON. Use your expertise to manage complaints and drive quality initiatives effectively.
As a senior member of the quality team, this role focuses on addressing customer concerns through rigorous investigation and continuous improvement of processes. Key skills include root cause analysis, corrective actions, and effective communication with customers and teams. Your work will enhance product reliability and customer satisfaction.
Key Responsibilities: • Lead investigations into customer product complaints • Assess complaint severity and determine escalation needs • Develop and track CAPAs to resolution • Provide guidance to Customer Service Coordinators • Identify quality trends and recommend improvements
Requirements: • Degree in Quality Management or Engineering • Minimum 5 years experience in a quality-focused role • Robust familiarity with Quality Management Systems • Excellent communication and analytical skills • Experience with Lean Manufacturing or Six Sigma principles
Become an essential part of the quality journey at Merrithew and ensure superior customer service. #J-18808-Ljbffr