Akkodis seeks a Service Designer for a 12-month hybrid contract in Halifax, NS. Use a human-centred design approach to transform citizen-facing permit and licensing services.

This role is focused on enhancing user experiences by leading service design activities that identify needs and tackle challenges. Collaborate with stakeholders, user researchers, and development teams to create accessible service experiences across various channels. You will play a key role in shaping future services aligned with user expectations and organizational goals.

Key Responsibilities:



• Document user journeys and service ecosystems • Utilize human-centred design methodologies for actionable recommendations • Facilitate workshops and co-design sessions • Create service blueprints, journey maps, and process flows • Synthesize research insights into service design

Requirements: • Proficiency in design tools like Figma and Adobe Creative Cloud • Experience with service blueprints and customer journey maps • Solid workshop facilitation and stakeholder engagement skills • Understanding of service design across channels • Required security clearance

Contribute to impactful service transformation initiatives with your design expertise at Akkodis. #J-18808-Ljbffr

📌 Hybrid Service Designer at Akkodis (Winnipeg)
🏢 Akkodis
📍 Winnipeg